Edmonton Eskimo Football Club
(780) 448-ESKS
11000 Stadium Road NW
Edmonton, AB
T5H 4E2

Customer Service Specialist

The Edmonton Eskimo Football Club has an exciting employment opportunity!

The Customer Service Specialist will provide high level customer service to in-person and over the phone clients. This position will maintain and grow revenue generation through the establishment of ongoing rapport with existing and new Customers.  Professionalism, reliability and passion are integral in this position.

RESPONSIBILITIES:

• Respond to customer inquiries through inbound calls and walk in traffic
• Initiate contact with Customers through outbound calls
• Enter new customer data and update changes to existing accounts
• Prepare sales forms and discuss payment options
• Process payments and balance batches
• Investigate and troubleshoot customer service issues
• Assist Customers with merchandise purchases
• Perform other duties as assigned

QUALIFICATIONS:

• Strong team player with exceptional customer service skills
• Enjoy working in a fast paced environment and able to multi-task
• Excellent verbal and written communication skills
• Computer literate
• Ability to problem solve and build and maintain strong relationships with customers
• Some experience in a similar role would be preferred

WE OFFER:

• Competitive hourly wage
• Stimulating work environment

If this position interests you and you have the qualifications, apply now!

Email your resume to: nancy@esks.com

*Candidates that meet the desired requirements for this position will be contacted.